{"id":2503,"date":"2025-01-31T14:26:12","date_gmt":"2025-01-31T14:26:12","guid":{"rendered":"https:\/\/consumidorestalcual.org\/staging-ctc\/?page_id=2503"},"modified":"2025-09-05T22:29:23","modified_gmt":"2025-09-05T22:29:23","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2503\" class=\"elementor elementor-2503\" data-elementor-post-type=\"page\">\n\t\t\t\t<section class=\"elementor-element elementor-element-25aae8c7 e-con-full e-flex e-con e-parent\" data-id=\"25aae8c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b345d7f elementor-widget elementor-widget-image\" data-id=\"6b345d7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"500\" src=\"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/04\/preguntas.webp\" class=\"attachment-full size-full wp-image-3893\" alt=\"\" srcset=\"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/04\/preguntas.webp 1920w, https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/04\/preguntas-300x78.webp 300w, https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/04\/preguntas-1024x267.webp 1024w, https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/04\/preguntas-768x200.webp 768w, https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/04\/preguntas-1536x400.webp 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-290c78d7 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"290c78d7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6dde1597\" data-id=\"6dde1597\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1396989a elementor-widget__width-initial elementor-widget elementor-widget-tg-heading\" data-id=\"1396989a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tg-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <div class=\"section-title\">\r\n\r\n            \r\n            <h2 class=\"title\">\u00bfTiene dudas?<\/h2>\r\n            \r\n        <\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69facac2 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"69facac2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Aqu\u00ed encontrar\u00e1 informaci\u00f3n esencial sobre nuestra organizaci\u00f3n y sobre recursos que puede utilizar para hacer valer sus derechos como consumidor.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-75cdfb43\" data-id=\"75cdfb43\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6eafe736 elementor-widget__width-inherit elementor-widget elementor-widget-image\" data-id=\"6eafe736\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"672\" height=\"672\" src=\"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/02\/lupa-preguntas.png\" class=\"attachment-full size-full wp-image-3100\" alt=\"\" srcset=\"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/02\/lupa-preguntas.png 672w, https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/02\/lupa-preguntas-300x300.png 300w, https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/02\/lupa-preguntas-150x150.png 150w\" sizes=\"(max-width: 672px) 100vw, 672px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-5bfccb77 e-con-full e-flex e-con e-parent\" data-id=\"5bfccb77\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b9da3e0 elementor-widget elementor-widget-heading\" data-id=\"b9da3e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45e13402 elementor-widget elementor-widget-heading\" data-id=\"45e13402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Aqu\u00ed encuentra las respuestas a las preguntas m\u00e1s comunes \nsobre nuestro trabajo y sus derechos como consumidor.<\/p>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-78611f52 e-con-full testu e-flex e-con e-child\" data-id=\"78611f52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42ab5f6e elementor-widget elementor-widget-tp-faq\" data-id=\"42ab5f6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <div class=\"accordion faq-wrap\" id=\"accordionExample\">\r\n\r\n                            <div class=\"accordion-item\">\r\n                    <h2 class=\"accordion-header\" id=\"headingOne-0\">\r\n                        <button class=\"accordion-button \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-0\" aria-expanded=\"true\" aria-controls=\"collapseOne-0\">\r\n                            \u00bfQu\u00e9 es una Liga de consumidores?                        <\/button>\r\n                    <\/h2>\r\n                    <div id=\"collapseOne-0\" class=\"accordion-collapse collapse show\" aria-labelledby=\"headingOne-0\" data-bs-parent=\"#accordionExample\">\r\n                        <div class=\"accordion-body\">\r\n                            <p>Una liga de consumidores es una organizaci\u00f3n conformada por personas que se unen para proteger, informar, educar, representar y velar por los derechos de  las y los consumidores. <\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <div class=\"accordion-item\">\r\n                    <h2 class=\"accordion-header\" id=\"headingOne-1\">\r\n                        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-1\" aria-expanded=\"true\" aria-controls=\"collapseOne-1\">\r\n                            \u00bfQu\u00e9 es una Liga de consumidores?                        <\/button>\r\n                    <\/h2>\r\n                    <div id=\"collapseOne-1\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-1\" data-bs-parent=\"#accordionExample\">\r\n                        <div class=\"accordion-body\">\r\n                            <p>Una liga de consumidores es una organizaci\u00f3n conformada por personas que se unen para proteger, informar, educar, representar y velar por los derechos de  las y los consumidores. <\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <div class=\"accordion-item\">\r\n                    <h2 class=\"accordion-header\" id=\"headingOne-2\">\r\n                        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-2\" aria-expanded=\"true\" aria-controls=\"collapseOne-2\">\r\n                            \u00bfTal Cual y la Liga de Consumidores Con Tal Cual son lo mismo?                        <\/button>\r\n                    <\/h2>\r\n                    <div id=\"collapseOne-2\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-2\" data-bs-parent=\"#accordionExample\">\r\n                        <div class=\"accordion-body\">\r\n                            <p>No, Tal Cual es un personaje aliado de la liga que trabaja junto a nosotros para apoyar la difusi\u00f3n de mensajes importantes para los consumidores.<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <div class=\"accordion-item\">\r\n                    <h2 class=\"accordion-header\" id=\"headingOne-3\">\r\n                        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-3\" aria-expanded=\"true\" aria-controls=\"collapseOne-3\">\r\n                            \u00bfD\u00f3nde puedo obtener informaci\u00f3n sobre mis derechos y deberes como consumidor?                        <\/button>\r\n                    <\/h2>\r\n                    <div id=\"collapseOne-3\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-3\" data-bs-parent=\"#accordionExample\">\r\n                        <div class=\"accordion-body\">\r\n                            <p>En nuestra secci\u00f3n dedicada a ese tema. \nVista el siguiente link: \nhttps:\/\/consumidorestalcual.org\/staging-ctc\/proteccion-al-consumidor\/<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <div class=\"accordion-item\">\r\n                    <h2 class=\"accordion-header\" id=\"headingOne-4\">\r\n                        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-4\" aria-expanded=\"true\" aria-controls=\"collapseOne-4\">\r\n                            \u00bfConsumidores Tal Cual ofrece asesor\u00eda legal?                        <\/button>\r\n                    <\/h2>\r\n                    <div id=\"collapseOne-4\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-4\" data-bs-parent=\"#accordionExample\">\r\n                        <div class=\"accordion-body\">\r\n                            <p>Por ahora no prestamos orientaci\u00f3n directa o personalizada a los consumidores, excepto a trav\u00e9s de nuestra ruta de denuncia sobre etiquetado frontal de advertencia.<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <div class=\"accordion-item\">\r\n                    <h2 class=\"accordion-header\" id=\"headingOne-5\">\r\n                        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-5\" aria-expanded=\"true\" aria-controls=\"collapseOne-5\">\r\n                            \u00bfQu\u00e9 herramientas ofrece Consumidores Tal Cual para la defensa del consumidor?                        <\/button>\r\n                    <\/h2>\r\n                    <div id=\"collapseOne-5\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-5\" data-bs-parent=\"#accordionExample\">\r\n                        <div class=\"accordion-body\">\r\n                            <p>Pedagog\u00eda, incidencia, derechos de petici\u00f3n y la ruta de denuncia sobre el etiquetado frontal de advertencia.<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <div class=\"accordion-item\">\r\n                    <h2 class=\"accordion-header\" id=\"headingOne-6\">\r\n                        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-6\" aria-expanded=\"true\" aria-controls=\"collapseOne-6\">\r\n                            \u00bfCu\u00e1les son los proyectos en los que trabajan actualmente?                        <\/button>\r\n                    <\/h2>\r\n                    <div id=\"collapseOne-6\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-6\" data-bs-parent=\"#accordionExample\">\r\n                        <div class=\"accordion-body\">\r\n                            <p>En este momento estamos concentrados en hacer valer el derecho constitucional a la alimentaci\u00f3n adecuada.<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <div class=\"accordion-item\">\r\n                    <h2 class=\"accordion-header\" id=\"headingOne-7\">\r\n                        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-7\" aria-expanded=\"true\" aria-controls=\"collapseOne-7\">\r\n                            \u00bfQu\u00e9 entidades en Colombia se encargan de proteger al consumidor?                        <\/button>\r\n                    <\/h2>\r\n                    <div id=\"collapseOne-7\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-7\" data-bs-parent=\"#accordionExample\">\r\n                        <div class=\"accordion-body\">\r\n                            <p>En Colombia, la entidad principal encargada de la protecci\u00f3n del consumidor es la Superintendencia de Industria y Comercio (SIC), espec\u00edficamente a trav\u00e9s de su Delegatura para la Protecci\u00f3n del Consumidor. Adem\u00e1s de la SIC, existen otras entidades y mecanismos que contribuyen a la defensa de los derechos de los consumidores, como la Procuradur\u00eda General de la Naci\u00f3n y los Defensores del Consumidor Financiero. \n\nOtras entidades clave:\n\n- Superintendencia de Industria y Comercio (SIC):\nLa SIC es la autoridad nacional de protecci\u00f3n del consumidor y se encarga de velar por sus derechos, administrar el Sistema Nacional de Propiedad Industrial y ejercer funciones administrativas y jurisdiccionales. Dentro de la SIC, la Delegatura para la Protecci\u00f3n del Consumidor se dedica a la atenci\u00f3n de peticiones, quejas, reclamos y denuncias de los consumidores. \n- Procuradur\u00eda General de la Naci\u00f3n:\nLa Procuradur\u00eda puede intervenir en casos donde se vulneren los derechos de los consumidores, especialmente cuando se trata de entidades p\u00fablicas o cuando se afectan intereses colectivos. <\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <div class=\"accordion-item\">\r\n                    <h2 class=\"accordion-header\" id=\"headingOne-8\">\r\n                        <button class=\"accordion-button collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#collapseOne-8\" aria-expanded=\"true\" aria-controls=\"collapseOne-8\">\r\n                            \u00bfA qu\u00e9 mecanismos de protecci\u00f3n tienen acceso los consumidores en Colombia?                        <\/button>\r\n                    <\/h2>\r\n                    <div id=\"collapseOne-8\" class=\"accordion-collapse collapse \" aria-labelledby=\"headingOne-8\" data-bs-parent=\"#accordionExample\">\r\n                        <div class=\"accordion-body\">\r\n                            <p>Peticiones, Quejas, Reclamos y Denuncias (PQRSD): Los consumidores pueden presentar PQRSD ante la SIC para denunciar vulneraciones a sus derechos. \nAcciones de grupo: La ley permite que un grupo de consumidores afectados por una misma pr\u00e1ctica puedan interponer acciones legales conjuntas. \n\nConciliaci\u00f3n: Los consumidores pueden buscar la conciliaci\u00f3n con los proveedores a trav\u00e9s de mecanismos como la Defensor\u00eda del Consumidor Financiero o centros de conciliaci\u00f3n\n<\/p>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                    <\/div>\r\n\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6279ed4 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"6279ed4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-146aa90 elementor-widget elementor-widget-heading\" data-id=\"146aa90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">\u00bfA\u00fan tiene preguntas?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac31ad4 elementor-widget elementor-widget-heading\" data-id=\"ac31ad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Lorem ipsum dolor sit amet, consectetur adipiscing elit. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dc8e4b elementor-widget elementor-widget-tp-btn\" data-id=\"8dc8e4b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tp-btn.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        \r\n                            <a href=\"https:\/\/consumidorestalcual.org\/staging-ctc\/nosotros\/\" target=\"_self\" rel=\"nofollow\" class=\"btn\">\r\n                    Contactar<span><\/span>\r\n                <\/a>\r\n            \r\n        \r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6b766aef e-con-full e-flex e-con e-parent\" data-id=\"6b766aef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-4fc94460 e-flex e-con-boxed e-con e-child\" data-id=\"4fc94460\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22609d54 elementor-widget elementor-widget-heading\" data-id=\"22609d54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Cont\u00e1ctenos<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-472f6bd9 elementor-widget elementor-widget-heading\" data-id=\"472f6bd9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Si tiene dudas o comentarios, por aqu\u00ed lo escuchamos.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2674f60b elementor-widget elementor-widget-shortcode\" data-id=\"2674f60b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2637-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2637\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/staging-ctc\/wp-json\/wp\/v2\/pages\/2503#wpcf7-f2637-o1\" method=\"post\" class=\"wpcf7-form init\" id=\"aboutForm\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2637\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2637-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"consultation-form-wrap\">\n    <div class=\"form-grp\">\n        <label>Nombres y apellidos<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"nombre-usuario\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"username\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre-usuario\" \/><\/span>\n    <\/div>\n    <div class=\"form-grp\">\n        <label>Correo electr\u00f3nico<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"useremail\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correo\" \/><\/span>\n    <\/div>\n    <div class=\"form-grp\">\n        <label>Tipo de documento<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select\" id=\"documentType\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-documento\"><option value=\"\">Seleccione una opci\u00f3n<\/option><option value=\"C\u00e9dula de ciudadad\u00eda\">C\u00e9dula de ciudadad\u00eda<\/option><option value=\"C\u00e9dula de extranjeria\">C\u00e9dula de extranjeria<\/option><option value=\"NIT\">NIT<\/option><\/select><\/span>\n    <\/div>\n    <div class=\"form-grp\">\n        <label>N\u00famero de documento<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"numero-documento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"documentNumber\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero-documento\" \/><\/span>\n    <\/div>\n    <div class=\"form-grp\">\n        <label>Mensaje<\/label>\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"mensaje\"><textarea cols=\"10\" rows=\"6\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"message\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"D\u00e9jenos su mensaje...\" name=\"mensaje\"><\/textarea><\/span>\n    <\/div>\n    <div class=\"form-grp acceptance-field\">\n        <input type=\"checkbox\" id=\"acceptance\" name=\"acepta\" required \/>\n        <label for=\"acceptance\">\n            Autorizo el tratamiento de mis datos personales conforme a la\n            <a href=\"#\" target=\"_blank\">Pol\u00edtica de Privacidad<\/a>.\n        <\/label>\n    <\/div>\n<div class=\"form-submit\">\n <input class=\"wpcf7-form-control wpcf7-submit has-spinner btn\" type=\"submit\" value=\"Enviar\" \/>\n<\/div>\n   \n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00bfTiene dudas? Aqu\u00ed encontrar\u00e1 informaci\u00f3n esencial sobre nuestra organizaci\u00f3n y sobre recursos que puede utilizar para hacer valer sus derechos como consumidor. Preguntas frecuentes Aqu\u00ed encuentra las respuestas a las preguntas m\u00e1s comunes sobre nuestro trabajo y sus derechos como consumidor. \u00bfQu\u00e9 es una Liga de consumidores? Una liga de consumidores es una organizaci\u00f3n conformada [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2503","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes - La liga de Consumidores con Tal Cual<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes - La liga de Consumidores con Tal Cual\" \/>\n<meta property=\"og:description\" content=\"\u00bfTiene dudas? Aqu\u00ed encontrar\u00e1 informaci\u00f3n esencial sobre nuestra organizaci\u00f3n y sobre recursos que puede utilizar para hacer valer sus derechos como consumidor. Preguntas frecuentes Aqu\u00ed encuentra las respuestas a las preguntas m\u00e1s comunes sobre nuestro trabajo y sus derechos como consumidor. \u00bfQu\u00e9 es una Liga de consumidores? Una liga de consumidores es una organizaci\u00f3n conformada [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:site_name\" content=\"La liga de Consumidores con Tal Cual\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-05T22:29:23+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/04\/preguntas.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/preguntas-frecuentes\\\/\",\"url\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/preguntas-frecuentes\\\/\",\"name\":\"Preguntas frecuentes - La liga de Consumidores con Tal Cual\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/preguntas-frecuentes\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/preguntas-frecuentes\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/preguntas.webp\",\"datePublished\":\"2025-01-31T14:26:12+00:00\",\"dateModified\":\"2025-09-05T22:29:23+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/preguntas-frecuentes\\\/#breadcrumb\"},\"inLanguage\":\"en\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/preguntas-frecuentes\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en\",\"@id\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/preguntas-frecuentes\\\/#primaryimage\",\"url\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/preguntas.webp\",\"contentUrl\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/preguntas.webp\",\"width\":1920,\"height\":500},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/preguntas-frecuentes\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Preguntas frecuentes\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/#website\",\"url\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/\",\"name\":\"Consumidores Tal Cual\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/consumidorestalcual.org\\\/staging-ctc\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Preguntas frecuentes - La liga de Consumidores con Tal Cual","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/","og_locale":"en_US","og_type":"article","og_title":"Preguntas frecuentes - La liga de Consumidores con Tal Cual","og_description":"\u00bfTiene dudas? Aqu\u00ed encontrar\u00e1 informaci\u00f3n esencial sobre nuestra organizaci\u00f3n y sobre recursos que puede utilizar para hacer valer sus derechos como consumidor. Preguntas frecuentes Aqu\u00ed encuentra las respuestas a las preguntas m\u00e1s comunes sobre nuestro trabajo y sus derechos como consumidor. \u00bfQu\u00e9 es una Liga de consumidores? Una liga de consumidores es una organizaci\u00f3n conformada [&hellip;]","og_url":"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/","og_site_name":"La liga de Consumidores con Tal Cual","article_modified_time":"2025-09-05T22:29:23+00:00","og_image":[{"width":1920,"height":500,"url":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/04\/preguntas.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/","url":"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/","name":"Preguntas frecuentes - La liga de Consumidores con Tal Cual","isPartOf":{"@id":"https:\/\/consumidorestalcual.org\/staging-ctc\/#website"},"primaryImageOfPage":{"@id":"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/#primaryimage"},"image":{"@id":"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/#primaryimage"},"thumbnailUrl":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/04\/preguntas.webp","datePublished":"2025-01-31T14:26:12+00:00","dateModified":"2025-09-05T22:29:23+00:00","breadcrumb":{"@id":"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/#breadcrumb"},"inLanguage":"en","potentialAction":[{"@type":"ReadAction","target":["https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/"]}]},{"@type":"ImageObject","inLanguage":"en","@id":"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/#primaryimage","url":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/04\/preguntas.webp","contentUrl":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-content\/uploads\/2025\/04\/preguntas.webp","width":1920,"height":500},{"@type":"BreadcrumbList","@id":"https:\/\/consumidorestalcual.org\/staging-ctc\/preguntas-frecuentes\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/consumidorestalcual.org\/staging-ctc\/"},{"@type":"ListItem","position":2,"name":"Preguntas frecuentes"}]},{"@type":"WebSite","@id":"https:\/\/consumidorestalcual.org\/staging-ctc\/#website","url":"https:\/\/consumidorestalcual.org\/staging-ctc\/","name":"Consumidores Tal Cual","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/consumidorestalcual.org\/staging-ctc\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en"}]}},"_links":{"self":[{"href":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-json\/wp\/v2\/pages\/2503","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-json\/wp\/v2\/comments?post=2503"}],"version-history":[{"count":55,"href":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-json\/wp\/v2\/pages\/2503\/revisions"}],"predecessor-version":[{"id":4251,"href":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-json\/wp\/v2\/pages\/2503\/revisions\/4251"}],"wp:attachment":[{"href":"https:\/\/consumidorestalcual.org\/staging-ctc\/wp-json\/wp\/v2\/media?parent=2503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}